HAVE A QUESTION? WE HAVE ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS. IF YOU DO NOT SEE YOUR SPECIFIC QUESTION HERE, PLEASE CONTACT US DIRECTLY. EMAIL IS PREFERRED AT CUSTOMERCARE@JOYBOXX.COM

JOYBOXX PRODUCT SUPPORT

WHERE CAN I BUY JOYBOXX AND PLAYTRAY?

Joyboxx is available directly from us, the manufacturer at Passionate Playground http://www.joyboxx.com/shop/

Each purchase from us includes a sample of Überlube and we personally bless each box with joy and passion! Yes, we do make more $ which directly helps build more Joyboxxes for the world – but you have a choice!

We LOVE our retail partners and distributors and choose them carefully. They support the need for this innovative advance in sex toy storage, so we encourage you to support them and purchase Joyboxx from your local shop in person or online.

https://joyboxx.com/retailers/

*If Joyboxx & Playtray are not currently available at your favorite adult shop, please let them know you would like them to.

WHY SHOULD I BUY A JOYBOXX?

There are several storage products available for sex toys, but they are not ventilated and made of vinyl, fabric, metal and wood. These are not materials we recommend. They don’t provide a hygienic storage system, if you put your used toy away without cleaning or put it away wet or damp. Some high quality sex toys do not react well to contact with PVC or other materials. Be very careful about not storing silicones together or touching materials that could cause a “chemical meltdown,”add bacteria or lint to your toy.

You can also buy a clear plastic box at your favorite chain store, that doesn’t lock and smells funny “off-gassing” because it’s not made of food-grade polypropylene.

But NO, actually you can’t find anything on planet earth that is 100% safe for your sex toys, your body and your furniture and also provides a hygienic system for each step of pleasure product use! That’s why we created Joyboxx and Playtray.

BUT IT’S STILL ``JUST A BOX`` RIGHT?

Joyboxx is much more than “just a box” it’s a carefully thought out system for each moment of pleasure product use. From thinking about having sex, to that urgent moment when you “need a condom right away,” to quietly opening the box so your roommates don’t know, to taking out your toy then setting it down on the nightstand to get comfortable, to setting your toy or bottle of lube down after use and things are sticky, to dealing with cleaning it later, or now, or not at all because you don’t have time, to charging your toys without having them sit in the open, to protecting them from prying eyes, dust, pet hair, bacteria and mold – Joyboxx and Playtray handle all of these moments so you can Play on!™

Joyboxx is:

PVC, BPA, Phthalate free

USB charging hole

Ventilated

Dishwasher safe

Antimicrobial*

Recyclable

*Not self-cleaning

HOW DO I CLEAN MY JOYBOXX?

Simply wash Joyboxx and Playtray with soap and hot water or a toy cleaner after every use. Rubbing alcohol or a 10% bleach solution can be used to clean if desired. Or place Joyboxx and Playtray in the top rack of your dishwasher.

HOW TO SET AND RESET JOYBOXX COMBO LOCK?

1. Set to 0-0-0 ( “middle row” align with | indent)
2. Push in button located on bottom of lock
3. Adjust the dials to your desired combination
4. Release the button located on the bottom of lock
5. The lock is now set to your personal combination
6. To reset, push button and change combo, release button.

HOW DO I REPLACE THE SLIDER LOCK?

To change the slider color, clean inside or if you pull it off (in the heat of the moment), simply snap it back onto the top rail.

Point the internal “nose groove” down towards the lid rail. Insert the top of groove first, then press firmly in the middle to snap it on.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive email updates on new products, sales, events and other special announcements. Click here to get started. You can also subscribe to any of our email newsletters without log-in, simply go here. You can unsubscribe to any of our email newsletters at anytime.

WHAT DOES ANTIMICROBIAL AND ``NOT SELF-CLEANING`` MEAN?

*Joyboxx is not self cleaning, like a dishwasher, it will not remove body fluids, dust and hair, but it will “kill” microbes (bacteria, virus, mold, fungus, yeast) and help prevent microbe growth on the toy surface it touches.   Read more here: https://en.wikipedia.org/wiki/Antimicrobial

Our Joyboxx antimicrobial agent is mixed into the food-safe plastic during manufacturing so it will not wash off. It is safe and derived from inorganic glass powder.  Silver ions retained in the glass network structure are released gradually and provide the antimicrobial resistance.

ORDERING FAQ

WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?

Yes. Your credit card will be charged when you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an email confirming that your order has been received.

WHY SHOULD I BECOME A REGISTERED USER?

Not only will your next order be faster-you won’t have to re-enter your credit card, shipping or billing information because they will be filled in automatically-registration also makes gift giving simple. Click here to register now.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you another email with your tracking number and a link to where you can track it online. International USPS packages will not receive an email unless requested.

HOW DO I CHANGE OR CANCEL AN ORDER?

To cancel an order you recently completed, simply go to this page, log in and then click “cancel order.” If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, Mastercard, American Express, PayPal

ARE PURCHASES ON THIS WEBSITE REALLY TAX FREE?

We collect sales tax only in Washington State where we have a physical office.

IS ORDERING OVER THE INTERNET SECURE?

 

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid. See our privacy policy for more information.

IS YOUR PACKAGING DISCREET?

All shipments are discreetly packaged in plain brown boxes, padded envelopes, or UPS/USPS supplied packaging. Our name appears as “PPJB” on the return address and our logo does not appear anywhere on the outside of the packaging. Our packaging makes no mention of the nature of the contents, except when required by international customs regulations. For international shipments, where we must describe package contents, the descriptions are discreet and generic-i.e. ‘plastic box.’

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.